Yes we do!  You can print off the shopping cart and mail it in with a check or money order.  We will hold your order until your check clears your bank (usually about a week); money order purchases will ship immediately upon receipt.

Our email address is crafterstoybox@msn.com.  Email is our preferred method of communication.  However, our phone number is 719-686-5300 and office hours are 9:00AM to 4:00PM Monday through Friday Mountain Standard Time.  If we do not answer the phone when you call, please leave a message and someone will contact you as soon as possible.  We are not always sitting next to the office phone as we are busy pulling and packing orders. 

You can call our office and place an order over the phone (719-686-5300) or you can print off the shopping cart page and fax it to us (603-307-5801).  Be sure you have the stock numbers of the items you wish to purchase readily available.  Thirdly, you can print off the shopping cart page and mail it to our office:  PO Box 5909,  Woodland Park, CO  80866-5909.

There may have been an error when you entered your email address at sign up.  Try signing up again.  The new anti-spamming software nowadays will often keep such emails from reaching your inbox.  Check to be sure that they are not going into your junk email and being discarded.  If you continue to not receive anything, send us an email and we will enter your email information directly into our secure servers. 

Yes we do!  When you place your online order, we will pull and pack the items for shipment.  You will receive an email from us within 48 hours (excluding holidays and weekends) entitled “Shipping Quote – Crafters Toy Box Order #_____.”  This will give you several shipping options and costs from which to choose.  Email us back with your choice and we will ship out (disregard the amount for shipping shown at checkout as this is for US addresses only).  If you do not hear from us, please send us an email as we may have encountered difficulties contacting you (such as an incorrect email address).  Your shipping cost will be added to the merchandise total, for a grand total that will be charged to your card.  We do not charge your credit card until you authorize shipment.  If we do not hear from you within 48 hours of sending our email, your order will be cancelled.  A $3.00 international handling fee will be included in your shipping charge.  You are responsible for any incoming duty/taxes that may be incurred.  We will not falsify customs forms by marking the shipment as a gift and we will not ship foreign orders to any address other than that of the purchaser.

Absolutely!  Your order will ship via Priority Mail and if it weighs over 2 pounds, there may be additional shipping charges.  We will contact you by email and inform you of the additional shipping charge to obtain your approval prior to charging your credit card.  The $3.00 international handling fee is waived for all military personnel.

All prices are quoted in US dollars.

We do everything possible to provide a safe, secure shopping experience.  Our site incorporates secure socket layering (SSL) technology with 128 bit encryption.  We are also scanned daily through Square Trade – you will find their flashing banner on the homepage and can click on it for further information.  Credit cards are processed through Verisign, one of the top processors today.  All orders that come in through our secure servers are printed in our office.  Upon completion, all these orders are destroyed by shredding to further protect your credit card and other personal information.

We strive to ship within 48 hours (excluding holidays and weekends).  Many orders ship same day.  All orders are shipped via UPS or Priority Mail.  You will receive an email notification that contains your shipping and tracking information. 

Orders are processed in the order they are received.  If a particular item you requested becomes out of stock before we get to your order, it will be deleted from your order and your total will be adjusted.  We update our website as soon as possible with “out of stock” noted on such items.  We do not backorder items.  If you wish, you can place a separate order for any backordered items and note on the order for us to “hold the order until items received” and we will ship as soon as available.

Unfortunately, even though we place orders with the manufacturers, we do not receive everything we order.  It is often MONTHS before we can finally obtain all items we have requested.   And we never know what products we are going to receive until the shipment arrives and is unpacked.  It has been our experience that customers generally do not want to wait for extended periods of time to receive their products, so we do not hold open backorders unless it is a special request.  If you want to clarify the availability of products prior to placing your order, you can send us an email and inquire about current stock levels.  We will be happy to assist you as needed.

When you place your order online, you will receive a confirmation email with a description of your order.  There is a notation to send an email to us requesting to be notified of any shortages on your order.  If you send us an email, we will let you know if all items will not be included.  If any shortages would necessitate your having to cancel the order, please let us know as soon as possible or we will ship you the available merchandise we have in stock.  You may also make a note in the “shipping instructions/comments” area of the shopping cart.

Yes, you can order the item, but unless we happen to receive a shipment that contains the product BEFORE we ship your order, it will be deleted.  Manufacturers often discontinue products without informing us and we often do not learn of the situation until the packing list arrives with the shipment.

We can arrange for next day or second day air if needed.  Additional shipping charges will apply and it is quite costly.  Contact customer service by email or phone for details.

Yes we do.  They are ordered online just like other products.  Please provide the name and address of the person to receive the certificate.  We hand create each gift certificate and mail it to the recipient and will mail the invoice to you.  Our gift certificates do not have an expiration date.

Sorry, but we are online only and are set up as a warehouse.  Our insurance carrier does not cover us for walk-in customers.

We are adding new products every couple of weeks, which makes an up-to-date printed catalog impossible.  Therefore, all products are online only.

Yes we do!  If you are a business with a resale/tax license, you qualify for wholesale pricing with us.  Also, as a courtesy, we offer wholesale pricing to consultants or demonstrators (Creative Memories, Stampin' Up!, Close to My Heart, Scrap in a Snap, Leaving Prints, etc.).  In order to establish a wholesale account, go to our homepage and click on the icon labeled for “wholesale” information section on the right hand side of the page.  We will communicate the steps to creating a wholesale account via email.

     20)       What is your return policy?

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