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1)
How can I find out about upcoming sales and new products?
Scroll down towards the bottom of our
homepage and you will find a place where you can enter your email information
and sign up for our email newsletter. We will not sell or share your
email information!
2)
Do you accept personal checks or money orders?
Yes we do! You can print off the shopping cart and mail it in
with a check or money order. We will hold your order until your check
clears your bank (usually about a week); money order purchases will ship
immediately upon receipt.
3)
How can I contact customer service?
Our email address is crafterstoybox@msn.com. Email is our
preferred method of communication. However, our phone number is
719-686-5300 and office hours are 10:00AM to 4:00PM Monday through Friday
Mountain Standard Time. If we do not answer the phone when you call,
please leave a message and someone will contact you as soon as
possible. We are not always sitting next to the office phone as we
are busy pulling and packing orders.
4)
I do not like putting my credit card information on the
internet, how else can I order from you?
You can call our office and place an order over the phone
(719-686-5300) or you can print off the shopping cart page and fax it to us
(603-307-5801). Be sure you have the stock numbers of the items you
wish to purchase readily available. Thirdly, you can print off the
shopping cart page and mail it to our office: PO Box 5909,
Woodland Park, CO 80866-5909.
5)
I signed up for your email newsletter but I am not receiving
anything – why?
There may have been an error when you entered your email address at
sign up. Try signing up again. The new anti-spamming software
nowadays will often keep such emails from reaching your inbox. Check
to be sure that they are not going into your junk email and being discarded.
If you continue to not receive anything, send us an email and we will enter
your email information directly into our secure servers.
6)
Do you ship to foreign countries?
Yes we do! When you place your online order, we will pull and
pack the items for shipment. You will receive an email from us within
48 hours (excluding holidays and weekends) entitled “Shipping Quote –
Crafters Toy Box Order #_____.” This will give you several shipping
options and costs from which to choose. Email us back with your
choice and we will ship out (disregard the amount for shipping shown at
checkout as this is for US addresses only). If you do not hear from
us, please send us an email as we may have encountered difficulties
contacting you (such as an incorrect email address). Your shipping
cost will be added to the merchandise total, for a grand total that will be
charged to your card. We do not charge your credit card until you
authorize shipment. If we do not hear from you within 48 hours of
sending our email, your order will be cancelled. A $3.00
international handling fee will be included in your shipping charge.
You are responsible for any incoming duty/taxes that may be incurred.
We will not falsify customs forms by marking the shipment as a gift and we
will not ship foreign orders to any address other than that of the
purchaser.
7)
Do you ship to APO/FPO military addresses?
Absolutely! Your order will ship via Priority Mail and if it
weighs over 2 pounds, there may be additional shipping charges. We
will contact you by email and inform you of the additional shipping charge
to obtain your approval prior to charging your credit card. The $3.00
international handling fee is waived for all military personnel.
8)
What currency is reflected on the site?
All prices are quoted in US dollars.
9)
Is my personal information safe on your site?
We do everything possible to provide a safe, secure shopping
experience. Our site incorporates secure socket layering (SSL)
technology with 128 bit encryption. We are also scanned daily through
Square Trade – you will find their flashing banner on the homepage and can
click on it for further information. Credit cards are processed
through Verisign, one of the top processors today. All orders that
come in through our secure servers are printed in our office. Upon
completion, all these orders are destroyed by shredding to further protect
your credit card and other personal information.
10)
How will I know how and when my order has shipped?
We strive to ship within 48 hours (excluding holidays and
weekends). Many orders ship same day. All orders are shipped
via UPS or Priority Mail. You will receive an email notification that
contains your shipping and tracking information.
11)
I did not receive everything I ordered – why?
Orders are processed in the order they are received. If a
particular item you requested becomes out of stock before we get to your
order, it will be deleted from your order and your total will be
adjusted. We update our website as soon as possible with “out of
stock” noted on such items. We do not backorder items. If you
wish, you can place a separate order for any backordered items and note on
the order for us to “hold the order until items received” and we will ship
as soon as available.
12)
Why do you not backorder items?
Unfortunately, even though we place orders with the manufacturers, we
do not receive everything we order. It is often MONTHS before we can
finally obtain all items we have requested. And we never know
what products we are going to receive until the shipment arrives and is
unpacked. It has been our experience that customers generally do not
want to wait for extended periods of time to receive their products, so we
do not hold open backorders unless it is a special request. If you
want to clarify the availability of products prior to placing your order,
you can send us an email and inquire about current stock levels. We will
be happy to assist you as needed.
13)
I’m working on a special project. How can I find out
if I am not going to receive everything I ordered?
When you place your order online, you will receive a confirmation
email with a description of your order. There is a notation to send
an email to us requesting to be notified of any shortages on your
order. If you send us an email, we will let you know if all items
will not be included. If any shortages would necessitate your having
to cancel the order, please let us know as soon as possible or we will ship
you the available merchandise we have in stock. You may also make a
note in the “shipping instructions/comments” area of the shopping cart.
14)
Can I order items that say “out of stock?”
Yes, you can order the item, but unless we happen to receive a
shipment that contains the product BEFORE we ship your order, it will be
deleted. Manufacturers often discontinue products without informing
us and we often do not learn of the situation until the packing list
arrives with the shipment.
15)
Do you offer any expedited shipping?
We can arrange for next day or second day air if needed.
Additional shipping charges will apply and it is quite costly.
Contact customer service by email or phone for details.
16)
Do you have gift certificates?
Yes we do. They are ordered online just like other
products. Please provide the name and address of the person to
receive the certificate. We hand create each gift certificate and
mail it to the recipient and will mail the invoice to you. Our gift
certificates do not have an expiration date.
17)
I live close by – can I come in personally to your store?
Sorry, but we are online only and are set up as a warehouse.
Our insurance carrier does not cover us for walk-in customers.
18)
Can you mail me a catalog?
We are adding new products every couple of weeks, which makes an
up-to-date printed catalog impossible. Therefore, all products are
online only.
19)
Do you offer wholesale pricing?
Yes we do! If you are a business with a resale/tax license, you
qualify for wholesale pricing with us. Also, as a courtesy, we offer
wholesale pricing to consultants or demonstrators (Creative Memories,
Stampin' Up!, Close to My Heart, Scrap in a Snap, Leaving Prints,
etc.). In order to establish a wholesale account, go to our homepage
and click on the icon labeled for “wholesale” information section on the
right hand side of the page. We will communicate the steps to
creating a wholesale account via email.
20) What is your return policy?
Requests for return must
be made within 10 days of order receipt and there are no returns on special
orders, so PLEASE check your order immediately upon receipt. If we
have made an error, please contact us immediately so we may correct
it. Returned merchandise will not be accepted without prior
authorization from customer service so please email or call for that
information. Copy of invoice must accompany merchandise. Credit will
not be given on merchandise that has been opened or used or received back
to us in unsalable condition. Merchandise must be in its original
packaging. The customer is responsible for return freight charges
when returning merchandise, except when it is our error – then we assume
return freight charges. Absolutely NO returns on books or computer
software allowed.
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