Terms & Conditions

Crafter's Toy Box's general office hours are 9:00 am till 4:00 pm Monday thru Friday Mountain Standard Time. We strive to ship orders within 24-48 hours of receipt of credit card orders. Holiday seasons and weekends will impact shipping so please order early. Actual delivery time will vary according to distance from Colorado and UPS or Postal Service delivery schedules.

Terms and Conditions:
Additional freight may be charged on heavy products such as craft punches, totes, paper, etc. In the case of oversized or heavy weight of merchandise that may incur additional shipping charges, you will be notified by email or telephone for approval of the extra charges. These are charges assessed by the shipping company and must be passed on to the consumer in order to keep our prices the lowest on the web.
APO/FPO, Hawaii, Alaska, and Puerto Rico: Additional UPS or Postal Air Priority charges are accessed by the shipping company and will be added to total shipping. (If the weight is greater than 2 pounds.) International: see Shipping Information.

Shipping:

• Scrapbook supplies not in stock at the time of ordering will be cancelled rather than back-ordered by Crafter's Toy Box but can be reordered immediately by the customer. Items will then be shipped under a separate shipment as soon as stock is received from our suppliers.
• Products that become out of stock will be deleted from your order and available products and quantities will be shipped. If your order requires a specific item or quantity, make a notation in the 'ordering instructions' area of the shopping cart and request a customer service representative to contact you by email if shortages occur.
• Sorry, no C.O.D.
• Mailed orders should include a money order or cashiers check (these orders are shipped out immediately). Send to: Crafter's Toy Box, Inc./PO Box 5909/Woodland Park, CO 80866-5909. Personal Checks are held for 12 business days. Orders may also be faxed (603-307-5801) or emailed to our customer service email link, but will not be shipped until payment of money order, credit card or cashiers check has been received. Orders may be phoned into our customer service (719-686-5300) please have your catalog (sku) numbers ready. If customer provides incorrect shipping address information to Crafter's Toy Box and UPS issues an address correction, Crafter's Toy Box reserves the right to charge the $5.00 fee to the customer. Crafter's Toy Box, Inc. reserves the right to refuse business or services to anyone.
• RETURN POLICY: No returns on special orders.
  
  1. Returned merchandise will not be accepted without prior authorization from customer service. They will be refused and returned at the customers expense (No exceptions)
  2. Requests for return must be made within 10 days of order receipt.
  3. A 20% restocking charge may be assessed when returns are not a result of our error. No exceptions will be made. Copy of invoice must accompany merchandise. Credit will not be given on merchandise received in unsalable condition and shall be in its original packaging. Absolutely NO returns on books or computer software allowed.
     
• Claims Policy:
  
  1. Claims for shortages must be made within 10 days of receipt of goods.
  2. Damage in transit claims must be made with the delivering carrier, as title to the merchandise passes at the time it leaves our dock.
  3. Carton count is essential prior to signing freight bill/UPS register. We will not be responsible for carton shortages once the freight bill has been signed as shipment received in full.

TERMS: 20% Restocking Fee | NO RETURNS WITHOUT AUTHORIZATION | All unauthorized returns will be refused and returned at the customer's expense. All merchandise must be in resalable condition and shall be in its original packaging. | No book returns | Shipping & Handling FOB Woodland Park, CO | Prices subject to change without notice | Online payment by Visa, Mastercard, Discover or American Express | Mail/fax orders with checks are held for 10 business days before shipping | Click here for SHOPPING CART HELP

Copyright © 1999 Crafter's Toy Box, Inc. All rights reserved.
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