FAQS

Fast shipping is our top priority, so most orders will ship same day. All orders are shipped via UPS or Priority Mail. You will receive an email notification that contains your shipping and tracking information once your order has finished processing. You can also check the status of your order at any time from your account page. Tracking information will also be posted there once made available.

Yes! We do accept foreign orders. However, since international shipping rates vary so widely by destination, weight and selected service, we need to quote the shipping for each international order. If you do not live in the United States, please first register an account and create a wishlist with the items you would like to order. Send us an email, and we will convert your wishlist to an order with our shipping quote. We will notify you when the order is created so you can then log into your account and complete checkout.

We offer exclusive coupon codes, sales information and new product alerts by email. Sign up for our newsletter to get notified. It’s the best way to save.

Yes we do! Simply print your shopping cart and mail it in with a check or money order. We will hold your order until your check clears your bank (usually about a week); money order purchases will ship immediately upon receipt.

As online shoppers ourselves, we understand, and we take privacy and information security very seriously. Unlike most online stores, we implement EV SSL, SHA-2 encryption across our entire website, not just certain pages. You know you’re secure when you see a green bar with our name and lock symbol in the URL of your browser.

That means all your activity is private and encrypted, whether you are placing an order, creating a wishlist or simply browsing our site – you will see this security. And in the case where you provide credit card information when placing your order, that area of our website uses two layers of encryption, first using our own security measures, with another added layer of security by our credit card processor, Stripe. So your information is safe. Furthermore, we do not store your credit card information on our servers, however you can opt to have your information stored with our credit card processor for quicker checkout in the future if you prefer.

If you’re still uneasy about placing an order online, you can either place your order by phone or you can print off your shopping cart and fax or mail it to our office.

Please try subscribing again. If you continue to have trouble or need any help, please send an email to support@crafterstoybox.com and we’ll get you added in a jiffy!

Yes.

Requests for return must be made within 10 days of order receipt. There are no returns on special orders, so PLEASE check your order immediately upon receipt. If we have made an error, please contact us immediately so we may correct it. Returned merchandise will not be accepted without prior authorization from customer service so please email or call for that information. Copy of invoice must accompany merchandise. Credit will not be given on merchandise that has been opened or used or received back to us in unsalable condition. Merchandise must be in its original packaging. The customer is responsible for return freight charges when returning merchandise, except when it is our error – then we assume return freight charges. We do not accept book returns.