FAQS
All of your order and shipping information can be found at any time on your account page under the “orders” tab. Tracking information is provided for every completed order. Click the “view” button next to the order and tracking information will be posted at the top of the screen if it is available. If you have any other questions or cannot find your tracking information, please email customer support.
Fast shipping is our top priority, so most orders will ship same day. You will receive an email notification that contains your shipping and tracking information once your order has finished processing. You can also check the status of your order at any time from your account page. Tracking information will also be posted there once made available.
Yes! We do accept international orders. Simply add your items to your cart and during the checkout process you will be able to provide a shipping address. Once you enter your shipping address, you will see several options for international shipping. Shipping quotes come directly from the carrier and are based entirely upon the items in your shopping cart, both the weight and volume. Please note, you may be responsible for any import taxes your country charges.
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Yes we do! Simply print your shopping cart and mail it in with a check or money order. We will hold your order until your check clears your bank (usually about a week); money order purchases will ship immediately upon receipt.
As online shoppers ourselves, we take privacy and information security seriously. Unlike most online stores, we implement SSL, SHA-2 encryption across our entire website, not just certain pages. You know you’re secure when you see the “https://” or lock symbol in the URL of your browser. (Please note this may appear different depending upon browser type and version).
This means all your activity is private and encrypted, whether you are placing an order, creating a wishlist or simply browsing our site – your connection is encrypted. Furthermore, we do not store your credit card information. However you can opt to have your information stored with our credit card processor, Stripe, for quicker checkout in the future if you prefer.
If you’re still uneasy about placing an order online, you can either place your order by phone or you can print off your shopping cart and fax or mail it to our office.
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Absolutely.
Requests for return must be made within 10 days of order receipt. There are no returns on special orders, so PLEASE check your order immediately upon receipt. If we have made an error, please contact us immediately so we may correct it. Returned merchandise will not be accepted without prior authorization from customer service so please email or call for that information. Copy of invoice must accompany merchandise. Credit will not be given on merchandise that has been opened or used or received back to us in unsalable condition. Merchandise must be in its original packaging. The customer is responsible for return freight charges when returning merchandise, except when it is our error – then we assume return freight charges. We do not accept book returns.